Why Carnival’s Customer Service Makes Me a Cruiser

Thanks to the great people at Carnival, I was able to enjoy a nice 5-day cruise to The Bahamas on the beautiful Carnival Elation. As most people know about Carnival, the food is great and the entertainment is top notch, but there’s something else that makes Carnival my favorite vacation destination.

You’re not going to find better customer service anywhere. The great Maya Angelou was once quoted as saying, “I’ve learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel.” That is 100% true. Everyone from the people who cleaned our rooms to the ones who prepared our meals were always so professional, kind, and courteous.

Something as simple as knowing my name goes a ridiculously long way with me. My name isn’t the easiest in the world to pronounce, but they greeted me with the correct pronunciation every time. People I’ve known for years aren’t even able to do that.

When I spoke to Francis the Hotel Director, he explained it all to me.


“I’m responsible for everything a customer sees while on the ship,” he said. “Because of that, I work extra hard to ensure every passenger has the time of their lives while onboard. And that means paying extra attention to the small details.” You know what? His team is great at their jobs.

Whether it’s leaving a frog towel animal in my room.


Or filling up my water glass at dinner before I even get the chance to ask. The examples are endless. But that’s the beauty of Carnival — they treat everyone on the ship as if they’re royalty. As a grown man, I can’t remember much about the specifics of my childhood vacations, but I certainly remember how good I felt during my favorite ones. I have all of the confidence in the world that my two young daughters will grow up to tell their kids about how amazing their Carnival cruises were.

But again, the tasty food, the twisty waterslides, and the great entertainment would mean very little if we weren’t treated well. Carnival understands that’s the main thing, and that’s why they are my #1 destination for vacations.

This post was created for Away We Go with Carnival, the destination for getting in the getaway state of mind.

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